TWINWIN — SITE RULES AND USER AGREEMENT

1. GENERAL PROVISIONS

1.1 These Site Rules (hereinafter — the “Rules”, the “Agreement”) govern the relationship between the owner of the TwinWin online service (hereinafter — the “Operator”, “We”) and the individual using the TwinWin website (hereinafter — the “User”, “Player”, “You”).

1.2 By registering on the website, creating an account and/or making a deposit, the User confirms that they:

have read and agree to these Rules;
are at least 18 years old or have reached another minimum age for participation in gambling established by the laws of their jurisdiction;
have full legal capacity and the right to take part in gambling in their country of residence;
use the website solely for personal entertainment purposes.

1.3 TwinWin provides access to games that are developed and licensed by the respective rights holders and software providers. The Operator provides the technical platform and infrastructure for the User to take part in such games.

1.4 The User is solely responsible for ensuring that access to and participation in online gambling does not violate the laws of their jurisdiction. The Operator bears no responsibility for the User's unlawful use of the service.

1.5 All games on the website are games of chance. The outcome of a game cannot be guaranteed and depends on a random number generator and/or the provider's algorithms. The User acknowledges the risk of losing funds and takes full responsibility for their decisions and actions.

2. ACCOUNT REGISTRATION AND ACCESS

2.1 To use the service, the User must create a personal account by filling out the registration form with accurate information (e-mail, password and other requested details).

2.2 Only ONE account per person is allowed. It is prohibited to:

register several accounts (“multi-accounting”);
use other people's data;
transfer your account to third parties.

2.3 If multi-accounting or the use of someone else's data is suspected, the Operator is entitled, at its own discretion, to:

block one or all linked accounts;
cancel bonuses and winnings obtained in violation of the Rules;
refuse payment and/or withhold funds until the verification is completed.

2.4 The User must keep their login, password, confirmation codes and other access data secret and must not disclose them to third parties. All actions performed using their credentials are deemed to be the actions of the User themselves.

3. AGE AND JURISDICTIONAL RESTRICTIONS

3.1 Participation in the game is allowed only to Users who have reached the age of majority (18+ or a higher age if provided for by local law).

3.2 The Operator reserves the right to request documents and carry out checks (KYC) to confirm age and identity. If a minor is identified, the account is blocked, and the handling of funds is determined in accordance with the law and these Rules.

3.3 The User may not use the service in jurisdictions where online gambling is prohibited or restricted. In the event of a violation of this rule, all responsibility lies with the User.

4. PAYMENTS, DEPOSITS AND WITHDRAWALS

4.1 Account top-ups and withdrawals are made using the methods available on the website (bank cards, e-wallets, cryptocurrencies, etc.), the list of and limits on which may differ depending on the region and payment provider.

4.2 When topping up the account, the User confirms that they use payment instruments belonging to them personally and that the source of funds is lawful. The use of other people's cards, wallets or details is strictly prohibited.

4.3 Currency operations (conversion) are carried out at the rate and on the terms of the payment system; any fees and conversion costs are borne by the User.

4.4 The Operator is entitled to set minimum and/or maximum top-up and withdrawal amounts, as well as limits by amount and period (day, week, month). The current limits are indicated in the cashier/wallet interface.

4.5 In order to combat fraud and money laundering (AML), the Operator is entitled to:

require KYC verification before processing a withdrawal;
request documents confirming identity, payment details and, where necessary, the source of funds;
postpone the processing of a payout until the verification is completed;
combine or split payouts within reasonable limits to comply with internal and regulatory requirements.

4.6 The Operator is entitled to refuse a withdrawal and/or temporarily freeze funds where there are reasonable grounds to suspect a violation of the Rules, fraud, money laundering, payment spam (frequent unjustified transactions), the use of someone else's details and other violations specified in sections 7 and 8.

5. WAGERING REQUIREMENT (WAGER)

5.1 Wagering is deducted solely when placing bets on slots. Each bet reduces the remaining wagering amount by the size of the bet.

5.2 The system has two types of wagering: the regular wager and the bonus wager. Both are deducted in parallel — each bet reduces both wagers at the same time.

5.3 The bonus wager is credited when a bonus is activated (promo code, free spins). Bonus funds are credited to the bonus balance. After the bonus wager is fully completed, the funds are automatically transferred to the User's main balance.

5.4 Withdrawal of funds is available only once all active wagering — both regular and bonus — has been completed. As long as at least one of the wagers is not completed, withdrawal is unavailable.

5.5 The User may decline a bonus on the “Bonuses” page. Upon declining, the bonus wager is cancelled and the bonus funds are deducted from the bonus balance. The regular wager is retained in this case.

5.6 When topping up the account without using a bonus, if the balance of the User is less than 100 ₽ and the current regular wager exceeds the top-up amount, the regular wager is set equal to the top-up amount.

6. VERIFICATION (KYC), PHONE AND DOCUMENTS

6.1 As part of its KYC and AML policy, the Operator may at any time request additional information and documents from the User, including but not limited to:

a copy of a passport or other identity document;
receipts, bank statements, etc.;
confirmation of ownership of the payment instrument (a photo of the card with the digits covered, screenshots of wallets, etc.);

6.2 The Operator may require confirmation of the phone number linked to the account by means of an SMS code, a voice call or other available methods. Until the number is confirmed, access to certain features (including withdrawals and participation in promotions) may be restricted.

6.3 If the User refuses to provide the requested data or provides doubtful/forged documents, the Operator is entitled to restrict the account's functionality, freeze the balance until the circumstances are clarified, or close the account in accordance with sections 7 and 8.

7. BONUSES, PROMOTIONS AND LOYALTY PROGRAM

7.1 The Operator may, at its own discretion, provide Users with bonuses, free spins, cashback, participation in promotions and other promotional programs.

7.2 The terms for obtaining, using and wagering each bonus are published in the relevant section of the website or in the description of the specific promotion. In the event of a conflict between the general Rules and the special terms of a bonus, the special terms of that bonus prevail.

7.3 As a rule, bonus funds and the winnings from them are subject to wagering. Until the wagering conditions are fully met, the withdrawal of funds may be restricted.

7.4 The Operator is entitled to cancel bonuses and/or the winnings from them upon detecting:

multi-accounting;
the use of bonuses to circumvent established restrictions;
coordinated actions by several players to obtain an unfair advantage;
any other forms of bonus hunting and abuse of promotions.

8. REFERRAL AND AFFILIATE PROGRAM

8.1 The website may provide Users with a referral or affiliate program (rewards for invited players or traffic). The specific terms of the program, reward rates and restrictions are published separately.

8.2 The following actions are strictly prohibited:

registering your own additional accounts via your own referral link;
attracting “dead” or incentivized traffic that does not match the website's target audience;
the use of fraud, spam, or artificial inflation of registrations or deposits;
any attempts to manipulate tracking, cookies or referral parameters.

8.3 If abuse of the affiliate system is suspected, the Operator is entitled to:

block the accrual and/or withdrawal of affiliate rewards;
adjust the statistics and withhold unjustifiably obtained amounts;
block the User's account and the accounts linked to it.

9. PROHIBITED ACTIONS AND ENFORCEMENT MEASURES

9.1 The following actions are strictly prohibited on the website, including but not limited to:

multi-accounting (creating more than one account per person);
attempts at money laundering, concealing the true source of funds, using someone else's payment details;
spamming payments and transactions with no clear gaming purpose (frequent deposits/withdrawals to circumvent limits and AML rules);
the use of bots, scripts, macros, third-party software or equipment that reduce the element of chance or provide a technical advantage (including auto-clickers, auto-spins with result analysis, etc.);
changing IP/devices and other technical manipulations aimed at circumventing restrictions, bonus rules or regional blocks;
any attempts to exploit errors, bugs or vulnerabilities in the operation of the website, games or payment systems (bug abuse);
match-fixing with other users, collusion, cheats and other fraud;
providing knowingly false or forged documents and information.

9.2 Where there are reasonable grounds to believe that the User is violating these Rules or the law, the Operator is entitled, at its own discretion and without prior notice, to:

temporarily restrict or block access to the account;
suspend operations on the account (deposits, withdrawals, bets);
cancel bonuses, promotional winnings and other advantages obtained as a result of violations;
withhold disputed amounts until the circumstances are finally clarified and/or a decision of the competent authorities is made;
close the User's account and refuse further service.

9.3 The specific measures are determined by the Operator taking into account the severity of the violation, the amount of funds and the requirements of applicable law.